Quality Policies

What do we understand by Quality at SUMP?

At SUMP, we understand quality as the result of comprehensive, planned and responsible management our human resources services, aimed at providing reliable solutions in high-quality contexts demand and generate sustainable value for our clients, workers and other interested parties.

Quality implies ensuring clear, traceable and measurable processes, rigorously complying with them applicable legal, regulatory and contractual requirements, and promote an organizational culture based on continuous improvement, professionalism and commitment to people. We consider that quality is not a final state, but a permanent process of evaluation, learning and optimization.

This approach allows us to strengthen operational efficiency, minimize risks, and make based decisions in data and consolidate long-term relationships of trust, aligned with the principles of our Quality Management System in accordance with ISO 9001:2015 Standard.

Quality Policy

SUMP is a company specialized in providing professional human resources services oriented mainly to the mining, industrial and construction sectors, providing reliable solutions in selection of personnel, staff management and operational support in highly demanding contexts.

Our experience in complex environments, knowledge of the labor market and commitment to people us they allow us to accompany our clients with professionalism, flexibility and closeness, providing value sustainable to each project in which we participate.

At SUMP we assume the commitment to provide high-quality human resources services, aimed at satisfaction of our clients, complying with legal, regulatory, technical and requirements applicable contractual, and to continually improve the effectiveness of our Management System Quality, according to the guidelines of the ISO 9001:2015 standard.

Management of Processes

Manage our services under a process focus, maintaining them documented, controllable and measurable, results-oriented, to the operational efficiency and taking data-driven decisions.

Customer Satisfaction

Satisfy consistently the needs and expectations of our clients, ensuring the compliance with requirements agreed, the quality of service borrowed and continuous improvement as central axis of our management.

Traceability and Compliance

Guarantee traceability, accuracy and timely compliance with the human resources processes, ensuring clear information, documented and reliable in each stage of service provided to clients, workers and other parties interested.

Regulatory Compliance

Rigorously comply with the legal, regulatory and requirements applicable regulations, including linked to the workplace, contractual, environmental and security, strengthening the reliability and sustainability of our operations.

Management of Suppliers

Ensure the acquisition of goods and services that comply with the technical and quality requirements defined by SUMP, selecting reliable suppliers and promoting transparent commercial relationships that provide operational continuity and value to service.

Development of Competencies

Promote the development of skills and training continuous of all staff, recognizing that a team formed, committed and professional is key to reduce errors, optimize processes and provide excellent service.

Effective Communication

Promote clear communication, timely and effective, both internal and external, which facilitates coordination between areas, the monitoring of the processes and relationship building based on trust.

Social Responsibility

Incorporate principles of corporate social responsibility, integrating ethical, social and practices environmental in our daily management, and contributing positively to the environments in which we develop our activities.

Improvement Keep going

Promote a culture of improvement continue, identifying opportunities for improvement, analyzing deviations, implementing corrective actions and preventive, and evaluating periodically the performance of the Quality Management System.

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